Cancellation & No-Show Policy

We operate a limited-capacity, premium experience. Our cancellation policy reflects the preparation required for each cruise.

Guest-Initiated Cancellations

• Cancellations made 48 hours or more before the scheduled departure time (local Cambodian time) are eligible for a full refund.

• Cancellations made within 48 hours of departure are non-refundable.

• No-shows will not be refunded.

Operator-Initiated Cancellations

In the event that a cruise is canceled by Sunset Boat Experiences – Siem Reap due to:

• Unsafe weather conditions, or

• Requests or restrictions from local Cambodian authorities,

Guests will be offered:

• The opportunity to reschedule, or

• A full refund if rescheduling is not desired.

Weather-Related Cancellations

For details regarding weather conditions and safety decisions, please refer to our Weather Policy.

Weather Policy

Our cruises operate rain or shine, provided conditions are safe for navigation.

• Light rain does not affect operations.

• The vessel is covered, and complimentary ponchos are available for guest use.

• Cruises may be canceled in cases of:

  • Lightning

  • Severe thunderstorms

  • High winds

  • Any condition deemed unsafe by the captain

If a cruise is canceled by the operator due to weather:

• Guests may reschedule, or

• Receive a full refund if they choose not to reschedule.

What’s Included

Your all-inclusive sunset experience has been thoughtfully curated to ensure a seamless and elevated journey on the water.

• Luxury sunset cruise on Tonle Sap

• Small-group experience (maximum 20–25 guests)

• Hotel pick-up and return within central Siem Reap (where applicable)

• Premium food service (tapas-style or curated menu, depending on experience)

• Selected beverages included according to your chosen package

• Covered vessel with panoramic viewing areas

• Professional crew trained in safety and hospitality

• All taxes and service charges

What’s Not Included

• Gratuities (at guest discretion)

• Additional premium beverages beyond the selected package

• Photographer or special entertainment services (available upon request)

• Transportation outside the designated hotel pick-up area

• Any services not explicitly listed as included

General Information

• Not wheelchair accessible

• Stroller access available (limited space)

• Service animals permitted

• No outside food or beverages allowed

• Children must be supervised by an adult at all times

• Operates in most weather conditions

• Departure location accessible via GRAB and PassApp

Departure & Boarding Information

Detailed departure instructions, boarding times, and hotel pick-up information will be provided in your booking confirmation email.

Guests booking within 30 minutes of departure may not be eligible for hotel pick-up and should proceed directly to the boarding location.